Refund Policy
Luxury Watches WorldWe want you to be completely satisfied with your purchase. If for any reason you’re not happy with your watch, we offer a straightforward and hassle-free refund process. Please review our policy below to understand how refunds work.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The watch must be returned within 14 days of delivery.
- The watch must be in its original condition, with no signs of wear, damage, or alteration.
- All original packaging, documentation, and accessories (e.g., warranty cards, certificates of authenticity) must be included.
Non-Refundable Items
The following items are not eligible for refunds:
- Watches that have been worn, damaged, or altered.
- Custom or personalized orders.
- Items purchased during a final sale or promotional event (clearly marked as non-refundable).
How to Request a Refund
- Contact Us: Email our Customer Support Team at [email protected] or call +1 (888) 372-8912 to initiate your return. Please include your order number and reason for the return.
- Pack Your Item: Securely pack the watch in its original packaging, including all accessories and documentation.
- Ship Your Item: Send the package to the address provided by our team. We recommend using a tracked and insured shipping service.
- Receive Your Refund: Once we receive and inspect your return, we’ll process your refund within 7–10 business days.
Refund Methods
Refunds will be issued to the original payment method used for the purchase. If you paid with:
- Credit/Debit Card: Refunds will be credited back to your card.
- Bank Wire Transfer: Refunds will be issued via wire transfer. Please allow additional time for processing.
- Cryptocurrency: Refunds will be issued in the original cryptocurrency used for the purchase, minus any network fees.
Please note: Refunds may take 1–2 billing cycles to appear on your statement, depending on your bank or card issuer.
Return Shipping Costs
- Domestic Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
- International Returns: Customers are responsible for return shipping costs and any applicable customs fees.
Damaged or Defective Items
If your watch arrives damaged or defective, please contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite your replacement or refund.
FAQs – Refunds
Can I exchange my watch instead of getting a refund?
Yes, we’re happy to offer exchanges for eligible items. Please contact our Customer Support Team to arrange an exchange.
What if I miss the 14-day return window?
Unfortunately, we cannot accept returns after 14 days. However, if your watch is under warranty, you may be eligible for repair or servicing.
How long does it take to process a refund?
Refunds are typically processed within 7–10 business days of receiving your return.
What if I lose the original packaging?
Original packaging is required for all returns. If the packaging is missing, your refund may be denied or subject to a restocking fee.